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Building a Culture of Feedback

October 23rd, 2025 by Todd Ballaban


Students meet with head of schoolSince I arrived at Prep, I have been pondering the question: How does a head of school help build a robust school culture? I believe one of our most powerful tools for this purpose is fostering a continuous feedback loop that includes our students and faculty. When these core constituents feel their opinions are not only heard but truly valued, their sense of ownership and engagement grows exponentially. Having now met with nearly every staff member and countless students, I am hoping to foster a school environment that signals a commitment to active partnership and authentic communication. 

This commitment is especially critical when addressing fundamental aspects of school life, such as our dress code and our daily schedule. Policies like the dress code, while intended to maintain a positive and orderly learning environment, can sometimes be perceived differently by the students they affect. Seeking their input ensured the new policy reflected Prep’s community values and was perceived as fair and equitable—though I have yet to find a dress code that is universally praised! Similarly, a new schedule impacts every student's day, from their focus in classes to their well-being and stress levels. Soon, we will gather feedback about our new daily schedule from students in 4th-8th grade. By involving students in the conversation, we gain invaluable insights into how this crucial structure affects their learning and overall experience, allowing us to build a schedule that truly supports both academic excellence and emotional health.

Ultimately, building a culture of feedback extends far beyond specific policies; it is about cultivating an environment of trust and mutual respect. By asking students and faculty/staff about their overall experience at the school—including what is working well and where they see room for improvement—we empower community members to become proactive agents of positive change. When students and teachers see that their ideas lead to tangible adjustments, their motivation, engagement, and sense of purpose flourish. As educators at Prep, our mission is to prepare students for a world that demands initiative, problem-solving, and creative thinking. By actively involving them in the governance and continuous improvement of their own school, we provide a vital, real-world lesson that will serve them long after they graduate.

Posted in the categories School Stories, Head of School's Notes.